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Live · NYC dispatch · 04:11 EDT

Built where the phones ring at 3am — and someone always picks up.

April 2026
Lower Manhattan · 22nd St
  • AI Voice & SMS Automation
  • For NYC service businesses
  • Built in Lower Manhattan ·
  • Built in Lower Manhattan
  • . Est . 2023

Capture every call. Convert every lead.

Nexus AI Horizon builds AI voice agents and SMS workflows for service businesses. We answer every inbound call in under 2 seconds, qualify leads in 30, and book the job — 24/7, in your brand’s voice. No new hires.

Book a strategy call
See how it works

Emergency Home Services

Property Management

Moving & Relocation

Financial Services

  • 31 active deployments
  • Avg. answer time 1.8s
  • First-call booking rate 62%
  • SOC 2-ready · CCO-approved · TCPA compliant
  • 01 · What we do
  • Identify · Design · Automate

We find what's costing you customers, and we automate the fix.

Nexus AI Horizon identifies the exact bottlenecks costing your business revenue — missed calls, slow follow-up, manual scheduling, dispatch chaos — then designs and deploys the systems to solve them. End-to-end. Live in 14 days. Tuned every week.

Four services. One operating layer behind your phone, your inbox, and your calendar.

Voice Agent
Service · 01
Call Answering & Qualification
Every inbound call answered in under two seconds, day or night. Calls qualified, urgent ones routed, the rest scheduled — in your brand’s voice. You stop losing the customer to voicemail.
  • More booked jobs from inbound calls
  • Zero missed after-hours opportunities
  • Customers reach you before competitors do
SMS Workflow
Service · 02
Lead Capture & Follow-Up
Every form, text, and call gets a same-minute response — then a follow-up sequence that runs until the lead books, replies, or opts out. No lead left to cool overnight.
  • Faster response — minutes, not hours
  • Higher conversion from existing inbound
  • No more leads forgotten in a spreadsheet
Booking
Service · 03
Booking & Scheduling
Customers book themselves into the right slot, with the right tech, on the right day — instantly, by voice or SMS. Your calendar fills overnight without anyone in the office.
  • Jobs booked while you sleep
  • Calendar always current, never double-booked
  • Customers confirmed and reminded automatically
Workflow
Service · 04
Workflow & Dispatch Automation
The hand-offs your team does manually — intake to dispatch, dispatch to invoice, job to follow-up — running in the background, on the systems you already pay for.
  • Less manual work for your office team
  • Faster dispatch, fewer dropped balls
  • Your team back to billable hours
  • 02 · What this looks like in your industry
  • Concrete examples · Real outcomes

Tailored to four industries. Built for the operators in them.

Live · 02:14 EDT
After-hours · P1
02:14 EDT
Emergency Home Services
Plumbing · HVAC · Restoration · Electrical
The 2:14am call gets answered, triaged, and dispatched.
An after-hours burst pipe gets a real-sounding pickup in under two seconds. The system asks the right questions, flags it as a P1 emergency, and texts your on-call tech the address, problem, and access notes — before the customer hangs up. Your customer gets an ETA SMS within sixty seconds.

62%

of after-hours emergencies converted to booked jobs
1,200 units · Live
Tenant intake
Lease tours
Property Management Tenant intake · Maintenance · Lease tours
Every tenant call answered. Every tour booked.
Tenants reach a real-sounding voice for maintenance — with photo intake over SMS, severity tagged, work order pushed straight to AppFolio or Buildium. Lease leads get qualified on income, move-in date, and pets, then booked into your leasing agent’s calendar without a callback.

4×

lease tour booking rate vs. callback model
Sun · 23:14 EDT
Estimate · 11 min
Sun · 23:14
Moving & Relocation
Quote intake · Estimate · Booking
Sunday-night quote requests become Monday-morning bookings.
Voice intake captures origin, destination, date, size, stairs, parking. An SMS estimate goes out in eleven minutes with a one-tap booking link. A four-touch follow-up sequence runs over five days — the lead either books or unsubscribes cleanly. Your sales team never works the weekend.

3.2×

quote-to-booking conversion · 60-day window

$8M+ qualified
Audit-read
SOC 2 · CCO-approved
Financial Services
Advisor intake · Qualification · Compliance-ready
Discreet intake. Qualified meetings only. Audit-ready transcripts.
A custom-trained voice tuned to your firm’s tone screens prospects on AUM, accreditation, and intent — then books only the meetings worth your senior advisor’s time. Every call recorded and stored to your retention policy. Approved by your compliance officer in week one.

$4.6M

new AUM in 90 days · single RIA client
  • · Live network 1,247 calls this week · across five boroughs

One number. Five boroughs. A thousand calls a week.

Nexus deployments route across the entire NYC metro. Calls land where they should — the right borough, the right tech, the right hand-off — without anyone in your office moving a finger.

calls this week
0
Cool Number
0 %
boroughs live
0
  • 03 · The cost of silence
The numbers most operators don’t want to look at
  • 38% missed ·
  • industry avg

Every voicemail is a bill you'll never send.

The average service business misses 38% of inbound calls. At $400 per job, that’s $146,000 a year on the floor. Most owners can name the number. Few can stop it.

avg. lost / yr · 1 line
$ 0
inbound · unanswered
0 %
  • 08:17
  • Voice
−$320
Plumbing · garbage disposal · DUMBO  0:34
  • 09:04
  • SMS
−$640
Move quote · 1 BR Park Slope  −
  • 09:48
  • Voice
−$480

HVAC · annual maintenance 0:51

  • 10:21
  • Voice
−$3,200

Restoration · water · basement 1:38

  • 11:13
  • Voice
−$2,800

Electrical · panel upgrade · Harlem 0:42

  • 12:02
  • Voice
−$5,200

Property mgmt · maintenance · 14 units  0:29

  • 13:46
  • Voice
−$960

HVAC · refrigerant leak · LIC 1:17

  • 14:38
  • Voice
−$4,400

Move · long-haul · Boston 0:48

  • 15:51
  • SMS
−$3,200

Lease inquiry · Fort Greene  −

  • 15:51
  • SMS
−$3,200

Lease inquiry · Fort Greene  −

  • 17:09
  • Voice
−$6,800

Restoration · mold · Bronx 0:33

  • 18:24
  • Voice
−$240

Electrical · outlet replacement 0:21

  • 19:47
  • Voice
−$8,400

HVAC · install consult · Brownstone 1:54

  • 20:33
  • Voice
−$1,800

Plumbing · sewage · West Village 0:46

  • 21:18
  • Voice
−$0

Property mgmt · package locker 0:14

  • 22:49
  • Voice
−$380

HVAC · thermostat install 0:52

  • 23:37
  • Voice
−$12,400

Restoration · fire damage assessment  1:42

  • 00:14
  • Voice
−$12,400

Plumbing · leak · ceiling · Tribeca 0:39

  • 04 · The system
  • From ring to revenue
  • · 6 nodes
  • · 2 minutes

A voice that picks up. A workflow that doesn't sleep.

Click any node to see what runs underneath. The whole pipeline ships in 14 days, deployed alongside your existing line so nothing breaks.

  • Step 01
  • · Ring

Your line. Your number. Your brand.

No port. No replacement. Nexus runs underneath the line you already publish — your customer dials the number on your truck and hears the voice you trained.

02:14:03 EST
> Inbound · 718-555-0142
> Caller-id · “Marcus T. (existing customer)”
> Routing rule · after-hours · P1 emergency only
> Answer · 1.8s

  • Step 02
  • · Answer

Picks up before the second ring.

Custom voice trained on your brand. Knows your services, pricing, service area, and after-hours rules. Sounds like a person, never a tree of options.

Nexus > “Hi, this is Mara at Acme Plumbing — sounds urgent.
      Tell me what’s happening?”
> Answered in 1.8s · custom voice “Mara v3”

  • Step 03
  • · Qualify

Triages by symptom in 30 seconds.

Symptom-based routing. Knows the difference between a leaky faucet and a flooded basement. Knows when to escalate to a human and when to book.

+0:24
> Symptom · “water on floor, ceiling above”
> Severity · P1 (escalating water damage)
> Route · on-call dispatch · plumbing

  • Step 04
  • · Book

Writes to your CRM. Not a spreadsheet.

ServiceTitan, Housecall Pro, Jobber, AppFolio, Wealthbox, Salesforce. Job lands as a clean record with full transcript and severity tag.

+0:48
> CRM · ServiceTitan · job created #41872
> Tech · Marcus T. · ETA 23 min
> Notes · attached transcript + customer history

  • Step 05
  • · Confirm

Customer SMS within 60 seconds.

Confirmation message with tech name, ETA, and a one-tap reschedule link. Customers stop calling back to ask “are they coming?”

+0:58
> SMS sent · Acme Plumbing
> “Marcus is on his way — ETA 23 min.
      Reply RESCHEDULE if you need a different time.”

  • Step 06
  • · Follow up

4-touch sequence. Ends or books.

Day 0, 1, 3, 5. Stops the moment they reply, book, or unsubscribe. No drip-campaign noise. Sequences hand-tuned for your industry.

Day 1 · 09:00
> SMS · review request · 5-star CTA

Day 3 · 17:00
> SMS · maintenance offer · seasonal

  • Now serving across the five boroughs.
  • Live ·
  • 1,247 calls
  • · This week
Manhattan
412calls / wk
Brooklyn
368 calls / wk
Queens
241 calls / wk
The Bronx
148 calls / wk
Staten Is.
78 calls / wkb
  • · Built for your industry
  • Scroll → through the four
  • Ⅰ · Emergency Home Services
  • Plumbing ·
  • HVAC ·
  • Electrical ·
  • Restoration

Burst pipes don't wait for business hours.

Restoration co. cut response time 14 min → 11 sec

  • After-hours capture · 62%
Read the playbook →
  • Ⅱ · Property Management
  • Tenant intake ·
  • Maintenance ·
  • Lease tours

A front desk that never goes home.

1,200-unit operator: 4× lease tour booking rate

  • Multilingual · 4 languages
Read the playbook →
  • Ⅲ · Moving & Relocation
  • Quote intake ·
  • SMS estimate ·
  • Booking

Sunday-night quotes. Monday-morning bookings.

NYC mover: 3.2× quote-to-book conversion

  • Estimate < 11 min
Read the playbook →
  • Ⅳ · Financial Services
  • Advisor intake ·
  • AUM screening ·
  • Compliance-ready

Discreet intake. Audit-ready follow-up.

Midtown RIA: $4.6M new AUM in 90 days

  • SOC 2 · CCO-approved
Read the playbook →
  • 05 · Proof
  • Across active deployments

97%

of inbound calls answered in under 3 seconds.
  • Sample
  • · 31 deployments
  • · 90-day window

4.2×

more booked jobs in the first 60 days, against the prior callback baseline.
  • Mean across home-services & moving

$312K

recovered revenue in Q1, average client.
  • Self-reported,
  • audited at
  • quarter-end

Lower Manhattan · 22nd Street

Built where business never sleeps.

  • Studio · NY 10010
  • Operating · Nationwide
  • Dispatch №024 · April 2026
  • 06 · How it works
  • 21 days · Audit → Build → Scale

Three weeks. Then it just runs.

  • nexus@horizon ~ — deploy.sh

$01 · audit –shadow your-line –duration 7d

We sit on your inbound line for 7 days. Map every call type, every pricing rule, every after-hours flow. Output: a deployment plan you can challenge line-by-line.

$02 · build –voice your-brand –sms workflows –ship 14d

Voice agent, SMS workflows, and CRM hand-offs go live in week two. We run side-by-side with your existing line so nothing breaks while we tune. Live in 14 days.

$03 · scale –tune weekly –review every-tuesday

Weekly review of every escalation, every miss, every booked job. Your agent gets sharper every week. Tuesday email with the numbers.

Stop missing the calls that pay you.

No deck. No marketing intro. We respond in under 4 business hours.