- Industry · Emergency Home Services
Burst pipes don't wait for business hours.
Emergency Home Service Automation helps plumbers, HVAC technicians, electricians, and restoration crews capture every emergency call, assess urgency, and dispatch the right team immediately. This ensures fast response times and efficient service delivery without relying on a 24/7 answering service that may misrepresent your brand or customer experience.
The problem
Emergency Home Service Automation: Stop Losing Your Most Profitable Shift
Emergency Home Service Automation: Stop Losing Your Most Profitable Shift
After-hours emergencies are your highest-margin work, but they are also where many businesses lose valuable opportunities. The competitor who has a real voice available at 2 AM often wins not only the immediate job but also earns a customer who may return for years to come. Voicemail, on the other hand, can lose that opportunity in less than a minute. Emergency Home Service Automation ensures every urgent call is answered promptly, helping businesses capture more leads, respond faster, and provide a reliable customer experience when it matters most. By eliminating missed calls and delays, service companies can protect their reputation, improve customer satisfaction, and maximize revenue from emergency service requests. With Emergency Home Service Automation, businesses can stay available around the clock and respond to urgent customer needs without interruption.
- 3 in 5 after-hours calls go to voicemail. Most never call back.
- Generic answering services sound nothing like your brand.
- Your techs are exhausted from triaging from the truck.
- P1 emergencies are getting buried in non-urgent voicemails.
- How Nexus solves it
A voice agent that knows the difference between a leaky faucet and a flooded basement.
Trained on your service catalog, pricing, service area, and after-hours protocols, Emergency Home Service Automation can triage issues based on symptoms, dispatch on-call technicians the moment a P1 emergency is identified, and schedule non-urgent jobs for the first available appointment in the morning. It handles every interaction efficiently while sounding like your most experienced team member.
- Triage by symptom: water on the floor, no heat in winter, sparks at the panel
- Dispatches on-call tech via SMS with full context
- Sends customer ETA and tech name within 60 seconds
- Non-urgent jobs booked into your scheduling tool overnight
What's in the playbook.
01
Voice agent
02
Symptom-based triage
03
On-call SMS dispatch
04
Customer ETA SMS
05
Insurance & restoration intake
06
CRM sync
What you should expect.
Plain pricing. No setup fees on annual plans.
Every plan includes Emergency Home Service Automation, along with a voice agent, SMS workflows, CRM synchronization, and a weekly Tuesday email reporting your key performance metrics. We provide a complete solution without charging extra fees based on call duration or usage minutes.
- Starter · 1 location
Capture
$1,200 / mo
- 24/7 voice agent, your brand
- SMS triage + customer ETA
- 1 CRM integration
- Up to 600 calls / mo
- Tuesday performance email
- Most popular · multi-truck
Dispatch
$2,400 / mo
- Everything in Capture
- On-call rotation + SMS dispatch
- Insurance / restoration intake
- Up to 2,000 calls / mo
- Weekly tuning + monthly review
- Multi-location
Operate
Custom
- Everything in Dispatch
- Multi-brand, multi-region routing
- Custom integrations
- Dedicated success engineer
- Quarterly business review on-site