- The platform
Four systems. One operating layer for your business.
AI voice agents, SMS workflows, lead follow-up, and internal automation — deployed together so the call you capture at midnight is also the booked job, the dispatched tech, and the next-day SMS.
- Service · 01
AI voice agents.
A custom-trained voice that picks up on the first ring, in your brand’s tone, and handles the call end to end. It books, qualifies, escalates, or schedules a callback — without sounding like a chatbot.
- Custom voice and tone trained on your brand brief
- Trained on your services, pricing, service area, and rules
- Symptom-based triage and escalation logic
- Hand-off to a human the moment it should
- Full transcript + summary written into your CRM
- Service · 02
SMS workflows.
The follow-through your team doesn’t have time for. Instant confirmations, pre-job reminders, post-job reviews, and re-engagement sequences — written for your industry, tuned for your customers.
- Instant confirmation with ETA, tech name, or estimate
- Multi-touch follow-up sequences that end cleanly
- Photo intake and document collection over SMS
- Two-way conversation handed off to humans when needed
- Compliance-aware: TCPA, opt-out, retention
- Service · 03
Lead follow-up automation.
The lead that doesn’t book today might book next month — if anyone follows up. Nexus runs structured follow-up sequences across SMS and email, scoring intent and surfacing the leads worth a real call.
- Multi-channel sequences across SMS and email
- Intent scoring based on engagement and response
- Auto-pause when a lead books, opts out, or replies
- Clean weekly digest of leads worth a call
- A/B testing built in, no marketing seat required
- Service · 04
Internal workflow automation.
The unglamorous work that eats your team alive: intake-to-CRM, dispatch-to-tech, job-to-invoice. We connect the systems you already pay for so your people stop playing copy-paste.
- Two-way sync across CRM, dispatch, and accounting
- Auto-generated work orders, invoices, and follow-ups
- Vendor coordination and document handoff
- Internal SMS / Slack alerts for the moments that matter
- Built on your stack — no rip-and-replace
Built on the stack you already use.
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Three weeks to live.
No 6-month enterprise rollouts. We deploy lean, in your environment, with your team. You stay in revenue the whole time.
General
Week one with your team. Map every call type, pricing rule, and after-hours flow. Output: a deployment plan you can challenge line-by-line.